FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Who is Palladian Routes?


Palladian Routes is a tour operator specialized in exclusive slow traveling experiences and e-bike tours in Veneto, land of unique Unesco heritage.




How can I contact Palladian Routes?


Palladian Team is at your full disposal for any information or request. You can contact us by phone:+39 (0)444 220005 or by e-mail: info@palladianroutes.com, and on our Facebook page: Palladian Routes.




What is included in my travel package ?


By booking we will send all trip notes and contract with all information related to your tour. Our experience will offer you a full immersion in our territory by our e-bike. For requests and information you can write us at the following email adress: info@palladianroutes.com. We will be happy to accomplish with your request.




How do tour leaders accompany me during the guided tour ?


Our tour leaders are trained professionists in the touristic field and they can assure you the best travel experience on the most stunning routes . They guide you in your e-bike itinerary and in the territory.




Shall I bring my luggage or personal belongings?


During your tour, our team will take care and pick up your luggage and your personal belongings from one accomodation to another one.




What shall I do with my electronical devices or other personal valuable objects when I am on a tour ?


During your tour, our team will take care and pick up your luggage and your personal belongings from accomodation to accomodation.




What type of traveller is the one of Palladian Routes?


We offer the perfect tour for every traveller of whatever age. Explore our website and find yours, whatever it is you will enjoy.




Will be other people travelling with me in the same Tour?


If you are travelling with the SELF GUIDED option, you will not be included in a group. If you are travelling with a group, you will share the travel experience with other people of your travel tour.




How do I know if there are a small group of friends or relatives that are travelling together in my classic trip?


Due to Italian privacy policy, we can not give this kind of information to our guests. In any case it could happen, that during your experience you will meet other guests that are making the same Tour as you.




If I travel by myself, will I have to share the room with someone else or may I have a private room?


If You are travelling alone, You will have all the privacy of a confortable room in one of the selected accomodations of our hospitality network.




Do I have to bring my bike?


All our tour are set with our exclusive E-Bikes, that includes an android navigator that allows you to follow our itineraries.However, we understand, that due to specific reason you could prefer to use your own bike, so we can offer you a quotation for the transport.
Feel free to contact us at the following E-Mail address: info@palladianroutes.com




During my trip, If I want to share with other participants some experiences, could you kindly give me the other guests details?


We regret to inform you It is not possible to have details about other participants, because of the privacy policy




May I buy Palladian Routes packages giftbox?


If you are travelling alone, you will have all the privacy of a confortable room in one of the selected accomodations of our hospitality network.




Is Palladian Routes offering a specific honeymoon travel style?


For honeymoon giftbox, feel free to contact us at: info@palladianroutes.com; we will be happy to satisfy your requests.




I found different information between this web site and brochure/catalogue. What's the official one?


We check every information we publish in our website and in our catalogue. If you find any wrong information, please contact us at: info@palladianroutes.com and we will promptly verify.




What is Palladian Routes privacy policy?


We follow Italian privacy policy. If you need further information, kindly contact us by phone: +39 (0)444 220005or by e-mail at the following address: info@palladianroutes.com.




Are suggestions included in the trip price?


After your booking you will receive the confirmation with all sheet notes and tips for your trip. You will find more information on our web site: www.palladianlands.com or you can reach us by E-Mail: info@palladianroutes.com or phone +39 (0)444 220005




Can I receive your brochure?


Yes you can receive our brochure. Please send us a request at email address info@palladianroutes.com; we will be glade to send it to you.




Does Palladian Routes offer a travel protection plan?


We highly recommend a travel insurance but we don't provide this service for not Italian citizens. If you need any suggestion, please contact us at: info@palladianroutes.com




How do I reach the airport at the end of the tour?


All our Villae and Superior tours include transfer service from and to these airports: Venice, Treviso, Verona, Bergamo. The airport transfer service is on request for our Countryside and Family tours.




What are the standard accomodations in the Palladian Routes packages?


Our accomodations standards change with the tour style. Our countryside tours provide accomodation in small and rural hotels and B&B. Our Villae tours provide accomodation in historic houses and villas while our superior tours accomodation is provided in exclusive luxury villas and hotels.




What is the difference between Countryside, Villae and Family?


Each tour has a specific Travel Style and is selected according to your needs and requests. The difference between the tour style are based on the provided accomodations. Our countryside tours provide accomodation in small and rural hotels and B&B. Our Villae tour provide accomodation in historic houses and villas while our Superior tours accomodation is porvide in exclusive luxury villas and hotels.




What does it mean "centre based tour"?


A centre based tour is a home-from-home style. This travel style offers you the possibility to explore the surrounding lands every day and loop back home afterwards. If you do not wish to cycle, you can always relax at your hotel, enjoy other activities or take advantage of some of the optional services Palladian Routes has delivered for you. It lasts from 3 to 5 days.




What distances do you make daily during your tours?


Palladian Routes embraces the Slow Travel philosophy and focuses on exploration with E-bikes. Our programme also caters for non-cyclists. The daily distance you can make depends on the type of Tours you have chosen: Leisure: average 40 Km a day; Moderate: average 50/60 Km a day; Challenging: average 80 km a day.




Do you have special prices for groups?


If you are a group, we kindly ask you to contact us at the following email or phone number : +39 (0)444 220005 or email: info@palladianroutes.com. We will find the best solution for your journey.




What are Palladian Routes legal responsabilities?


We kindly ask you to check our Legal Policy.




How can I obtain more answers?


For any request and additional information, please contact us at info@palladianroutes.com, we will be happy to answer all your questions.




In what days are you open and what are your office hours?


We are open all year long for booking accomodations and tours. The bike rental is available from April to October. Our office hours are the following: from Monday to Friday from 9 am to 17 pm. You can always reach us by phone : +39 (0)444 220005 and by e-mail: info@palladianroutes.com




Can I make a tour with my bike?


Yes, you can! We will provide all details about the itineraries you can explore. Kindly note that it is included for our e-bike in our travel package assurance. We are not responsable for your personal bike. For further details, kindly contact us by phone : +39 (0)444 220005 and e-mail at: info@palladianroutes.com




Is that possible to know the age and gender of the other travellers that booked my trip?


It is not possible because of Italian privacy policy. If you need further information, kindly contact us by phone: +39 (0)444 220005, or by e-mail at the following address : info@palladianroutes.com.




Is a personal shopper available?


For any request and additional information, please contact us at: info@palladianroutes.com, we will do our best to satisfay your request.




Do adults have the choice to go by bike or walking according to their personal wish and sometimes to take personal options?


The tour you buy has a lot of exclusive activities included. If you want you can take a rest from the tour and do what you like and wish. If you have any special requests, you can contact us at: info@palladianroutes.com.




What kind of clothes are suggested for travelling?


We suggest comfortable or cycling clothes.




What tip shall I pay to the guide?


The guide is included in your Tour and no tip is requested.




Is It requested any particular physical condition for you tours?


Our cycling tour are created for all travellers. E-bikes will enable any rider to cover long distance without the slightest apprehension and any physical effort.




May I bring dogs with me?


We have specific hanger equipment for dogs with a maximum weight of 30kg.




Do you have a luggage storage?


Usallualy the the accomodation strucutres provide a luggage storage. Palladian Routes will take care of your luggage from hotel to hotel, while you are enjoying your itinerant tour.




Do you give any assistance in case of a mechanical problem?


Of course, we provide assistance 7/7 from 8 am to 8 pm. For any problem, contact us at our emergency number.




Do you give assistance in case of accident?


Of course, in case of accident contact us immediately at the our emergency number.




Do you arrange guided tour?


Yes, you can book additional guided tour to your Palladian Routes holiday. For any information and request, please contact us at: info@palladianroutes.com.




Is there any insurance for stolen items?


We cannot ensure International guests. We therefore strongly recommend our guests to personally purchase an insurance package among the several options on the market.




What does happen if it rains?


If it rains you can decide to enjoy an alternative esclusive experience we will find for you or take a rest and relax. For any formation please, contact us at info@palladianroutes.com




What do you offer as a insurance?


We cannot ensure International guests. We therefore strongly recommend our guests to personally purchase an insurance package among the several options on the market.




Do you make delivery service for souvenir or luggage?


For any specific request and additional information, please contact us at : info@palladianroutes.com, we will be happy to answer all your questions.




What physical conditions is requested?


Our E-bike are suitable to every rider because of the assisted pedaling that enable to cover greater distances, explore further afield and tackle climbs without the slightest apprehension.




Do you sell your bikes at the end of the season?


At the moment we don't sell E-bikes.




What are the opening hours of Palladian Routes Office?


We are open from the 1st April to the 31st of October.





Frequently asked questions

How can I pay fee in advance to book my holidays?


In order to book our Tours, we kindly ask you to make a 35% advanced payment of the total amount or before 48 hours from our offer.




May I book my Palladian Routes holidays with my travel agency?


It's very easy to book our tours online. If you wish to talk with an operator, kindly contact us at: Email info@palladianroutes.com or phone us at the following number: +39 (0)444 220005.




How can I book my tour on Palladian Routes?


You can book your tour on Palladian Routes by filling the form on our web site : www.palladianroutes.com. You can even contact us directly by phone: +39 (0)444 220005 or email:info@palladianroutes.com, we will be happy to satisfy your request and select the best travel experience for you.




How much is the advance payment fee?


Once your have found the tour that is perfectly suitable to your travel wish, we will send you a written booking confirmation with all payment details. Please kindly note, we ask for a 35% advanced payment to book your tour package.




When I will receive more detailed information about my trip so that I can start to plan my travel tour?


After we received your deposit, we will send par Email the trip notes and contract about your Tour. If you want to plan any further activities, kindly contact us for availability in your Tour. We will be happy to arrange the best travel experience for you.




Why can the tour be booked only for 48 hours?


We need 48 hours to check all suppliers availability to arrange your travel experience at our best. We have many requests and in order to satisfy all of them, we can book the package for you only for 48 hours.




Could my tour be cancelled?


We accurately check all details about our Guest's Tour in order to avoid any type of cancellation and disease. However, it could happen by accident a cancellation; in that case we will offer you an other alternative Tour Experience suitable to your needs.




Will my tour package price change in case of cancellation from your side?


In case of cancellation from our side, the price of the alternative Tour will not change; only in case of other additional wishes from your side different from what you have previously selected.




What is the cancellation/ transfer and refund policy of Palladian Routes?


We kindly ask you to check our General Conditions of Sales on our website.




Can I change and choose another tour after that I have already done a booking?


In case of booking cancellation we kindly ask you to read our General Conditions of Sales on our website.




How can I organize my trip before and after my Palladian experience tour?


We will be very pleased to manage your trip before and after your Palladian Experience. For any extra request, please contact us at: info@palladianroutes.com. Remember that if you book a Villae or Superior Tours, the airport transfer is included.




Can I make my trip longer?


For any request and additional service, please contact us at: info@palladianroutes.com, we will be happy to find the best solution for your journey. We invite you to check our General Conditions of Sales: Point 9. Book Changes.




Do you charge further fees?


The Palladian travel experience we selected for you includes in the price everything starting from accomodation to activities and experiences. you do not have to pay additional charge, only in case you decided to make a special activity which is available and not previously included in your package.




Can I pay Palladian Routes trip with any credit card?


Our payment methods are listed in the booking confirmation under the payment details section. For any further information do not hesitate to contact us by phone : +39 (0)444 220005 or email us at: info@palladianroutes.com




Can I book a bike for half-a-day (4 hours) or for a day in advance?


We are sorry but we only offer daily rental rate.




Are there any discount for groups?


We do apply discounts for groups. If you are planning a group holiday, contact us for a free quotation, we will happy to manage your request.




What discount do you offer for children?


Our discount policy for families with children is illustrated in the section of ‘Family tours’, which has specifically been studied for children. For enquiries about other types of tours, discounts are ‘on request’.




May I change the dates of my booking?


You can change your booking dates by writing us at: info@palladianroutes.com, we will see, if possible, to satisfy your request. In some cases it will be possible to do it free of charges, in some cases it is requested an extra amount.





Frequently asked questions

Do you offer private and single accomodation ?


Yes, usually we book single room for single traveller. If you prefer a double room we will be glad to satisfy your request, according to avaibility.




If I travell by myself and I wish to share the room, will you maybe help me to find a mate?


We are sorry but we don't manage this request.




What is the additional charge for single room?


It depends on the type of Travel Style you selected. The charge changes according to the type of accomodation included in your package. For further details, we kindly ask you to contact us by phone : +39 (0)444 220005 or email at the following address: info@palladianroutes.com





Frequently asked questions

Do you offer private and single accomodation ?


Yes, usually we book single room for single traveller. If you prefer a double room we will be glad to satisfy your request, according to avaibility.




If I travell by myself and I wish to share the room, will you maybe help me to find a mate?


We are sorry but we don't manage this request.




What is the additional charge for single room?


It depends on the type of Travel Style you selected. The charge changes according to the type of accomodation included in your package. For further details, we kindly ask you to contact us by phone : +39 (0)444 220005 or email at the following address: info@palladianroutes.com





Frequently asked questions

Do you offer private and single accomodation ?


Yes, usually we book single room for single traveller. If you prefer a double room we will be glad to satisfy your request, according to avaibility.




If I travell by myself and I wish to share the room, will you maybe help me to find a mate?


We are sorry but we don't manage this request.




What is the additional charge for single room?


It depends on the type of Travel Style you selected. The charge changes according to the type of accomodation included in your package. For further details, we kindly ask you to contact us by phone : +39 (0)444 220005 or email at the following address: info@palladianroutes.com





© 2019 Palladian Routes 

by the Direction of Rete Itinerari Palladiani / Palladian Routes Company Network

email:  info@palladianroutes.com

pec:  palladianroutes@legalmail.it

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whatsapp: +39.392.3601161

Operational Headquarters 

Palazzo Valmarana Braga

Corso Fogazzaro 16,

36100 Vicenza (Italy)

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